World's best passenger complaint letter

Submitted by AFAN team member Seeta Lakhani a Hindu on 29/01/2009 10:18
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Virgin: the world's best passenger complaint letter?

Here we reproduce a complaint letter sent to Sir Richard Branson, which is currently being emailed globally and is considered by many to be the world's funniest passenger complaint letter.

Last Updated: 4:49PM GMT 28 Jan 2009

Dear Mr Branson

REF: Mumbai to Heathrow 7th December 2008

I love the Virgin brand, I really do which is why I continue to use it despite a series of unfortunate incidents over the last few years. This latest incident takes the biscuit.

Ironically, by the end of the flight I would have gladly paid over a thousand rupees for a single biscuit following the culinary journey of hell I was subjected to at thehands of your corporation.

Look at this Richard. Just look at it: [see image 1, above].

I imagine the same questions are racing through your brilliant mind as were racing through mine on that fateful day. What is this? Why have I been given it? What have I done to deserve this? And, which one is the starter, which one is the desert?